Starkive Manifest help centre

The demo is Hill Valley Gas and Electric: a made-up company with 1,000 assets, its people, contracts and paperwork. Nothing of yours goes in it, and there’s no card.

1. Open Starkive Manifest and choose Explore the demo first on the first screen.
2. Pick Try six things for a short checklist, or Look around on my own.
3. Lost? What am I looking at? explains the screen you’re on. On the Mac it’s in the demo banner, and on the iPhone in the Demo pill.
4. To come back later: Settings › The demo › Open the demo. To finish early, Leave the demo.

Three days, counted from the first time you open it, not from install. Leaving and coming back doesn’t restart the clock. When the three days are up the demo closes and is removed, and Settings shows it as Closed. Your own register needs a plan: See plans is there throughout.

You choose when you set up, and it decides how everything syncs afterwards.

• This Mac and my devices. The register is a file on your Mac, and nothing is sent to Starkive Cloud. Phones pair with it over your own network while Serve this network is on. On an iPhone used on its own, it’s This iPhone: the register is on the phone and nowhere else.
• Starkive Cloud. Your devices sync through our servers, so a Mac and a phone agree without sharing a network.

What Starkive Cloud can’t read, because it’s encrypted on your device with a key we never receive: regulated scope, disposal records and wipe certificates, lease rent, whether a recovery key is kept, condition notes, custom field values, and every photo and document. A custom field set to Keep off Starkive Cloud never leaves your own devices at all.

Backups. On the Mac: Settings › System › Backup, with Back up to iCloud now and Restore from iCloud…. The iPhone has no backup of its own; it’s included in your iPhone’s own iCloud or computer backup.

Every field, and who can read it, is on the security page.

Settings › Account and plan › See plans (or Change plan), on the Mac or the iPhone. Tell it How many assets do you look after? and it suggests a size. You can change plan any time.

Each size comes as Starkive Local or Starkive Cloud. The price you pay is the one the App Store shows, in your own currency. The US prices are on the plans page.

The quickest start is the list you already have. Bringing in what you have walks through importing a spreadsheet or another tool’s export.

People and invitations need Starkive Cloud. Only the organisation’s owner can invite, and everyone joins as an admin.

They get an email, make their own sign-in from it, and their device then waits for you. To let it in:

Check the characters match the ones on their screen, then choose Approve, or Not this one. Approving shares the organisation’s key with that device only. Anyone can approve their own devices; owners approve everybody’s. An invitation you no longer want can be withdrawn with Withdraw.

A record is one table in sections: Identity, Assignment, Network, Compliance, Financial, Lifecycle, Custom fields, Related and Activity. Each section head says how much is filled in, like 5 of 6 recorded · 1 to do.

Under each value is its source: who recorded it and when, like Recorded by Gunnar Mahoney · 26 Nov 2019, or where it came from, like an import, a directory sync, a phone scan, or Worked out from purchase date.

Field and Value are always shown. The others are yours to switch on:

Your choice stays on that one device. Nothing on the record changes.

1. Start from Add from a template: Laptops and desktops, Phones and tablets, Monitors, Servers, Network gear or Printers. Or make your own with New field on the Mac, Add a field on the iPhone.
2. Pick a type: Text, Number, Date, Yes / No, or Single choice.
3. On the Mac, Show under puts the field in a section of the record: Identity, Assignment, Network, Compliance, Financial, Lifecycle, or Custom fields at the end. Both devices follow it.
4. Where values are kept: Synced, encrypted, or Keep off Starkive Cloud so what you type stays on this Mac and your paired iPhone.

Built-in fields can be switched to Shown or Required. Only an admin can change those switches. Some older screens still call this page Custom fields; it’s the same place.

Verify stamps the record with the date and your name, and writes Physical inventory verified to its history. The record then says when the next check is due, like Due in 30 days or Overdue.

Sweeps are different. On the iPhone, Start a sweep walks a room or a stockroom and records each machine as Seen on a sweep. That’s a sighting, not a verification. Sweeps are iPhone only.

The camera and NFC steps aren’t pictured here, because we can’t capture them on a simulator. Verify an asset and Sweep a rack have the steps.

On the Mac, in Assets, open the toolbar’s View menu and choose Map. It starts at World; click a country, then a site, to list its assets, and a row to open the record.

Placing your sites. At World, Place N sites opens Settings › Sites. For each site, Geocode address once (via Apple), or click the map to drop a pin. Only the address is sent to Apple, once, and never asset data. Coordinates stay on this Mac.

Machines with no country set sit under Unassigned until they get a location. The iPhone doesn’t have the map.

Answer the scope questions once and Manifest works out which standards apply. Then:

• On a record, anything a standard needs and the record doesn’t have is marked, with its button on the row. Needed for in Columns shows which standards ask for each field.
• On the Mac, the 3 to do chip on a record jumps to each one, and Compliance shows the portal: frameworks, reports and assigned work.
• On the iPhone, the Compliance tab leads with your biggest gaps, each with one next step, like Review, Add or Start a sweep.

More in Compliance on the Mac and on the iPhone.

The pack maps every file in it to the controls it evidences, and lists what’s still missing. Manifest gets the evidence ready; whether you pass is between you and your auditor. What’s in the pack.

1. Choose Connect an app.
2. Fill in What is connecting, decide whether to Let it add and update assets, and pick the Fields it can read. Then Connect.
3. Copy the key straight away: This is the only time this key is shown. Then I’ve saved it.

A key reads the assets you choose, can’t see anything encrypted, and can’t delete. Switch off stops it; Renew extends it. Only the organisation’s owner can connect apps, and it needs Starkive Cloud. If a plan ends, existing keys keep reading for 30 days, then stop. The API reference.

Cancel. On the Mac: App Store › your name › Account Settings › Manage, next to Subscriptions. On the iPhone: Settings › your name › Subscriptions. Or open apps.apple.com/account/subscriptions on any device. You keep what you paid for until the end of the period.

Refund. Apple handles refunds, and the decision is theirs. Start at reportaproblem.apple.com. If something we did caused the charge, write to us first. We can’t move the money, but we can tell Apple what happened.

It’s never locked. Reading, reporting and exporting keep working; adding and editing stop until you choose a plan again.

• This Mac and my devices: nothing of yours was ever on our servers, so there’s nothing for us to keep or delete.
• Starkive Cloud: the cloud copy goes read-only for 30 days. We email you when it ends and again a week before the date, then delete it from our servers (hosted in the US, AWS us-east-1). Your Mac or iPhone keeps its own copy until you remove it.

1. Export anything you need to keep, first.
2. Cancel the subscription with Apple too: This does not cancel your subscription. See Cancel, or ask for a refund.
3. Choose Delete my account. If you own an organisation that has other people in it, you type DELETE and choose Delete the organisation and my account.

If you’re the only person in your organisation, it’s deleted with you: assets, people, contracts, documents, photographs and the audit trail. If other people are in it, they keep it and you’re removed. The Mac keeps its own register. An iPhone keeps it only if the register lives on that phone; otherwise the phone is emptied.

A register on This Mac and my devices has no account with us, so there’s nothing of it on our side to delete.

A new Mac or iPhone can’t open protected records until it has the organisation’s key. Ask the person to approve it from their own device, or the owner: see Invite people and approve their devices. Check the characters on both screens match before approving.

Each plan covers a set number of devices at once, your own included. On the Mac, Settings › Organisation › People shows N of M devices in use. Remove a device you no longer use to free its place, or move up a plan. See Choose a plan.

On a register that lives on your own devices, there’s no organisation in the cloud for people or keys to belong to. Moving to Starkive Cloud is in Settings › Account and plan on the Mac, or Settings › The register on an iPhone used on its own. If you’re on the cloud and see Needs a cloud account, sign in first.

On the Mac, turn on Settings › Connected › Your devices › Serve this network, and make sure both are on the same network. It starts off, and the demo keeps it off. Joining a Mac has the full steps.

Prices come only from the App Store, so the plan screen waits for them rather than guessing. Check you’re online and signed in to the App Store, then open the plan screen again. If it keeps happening, write to us.

We can’t recover a register or reset encryption, because we never hold the key. If you still have one approved device, it can approve a new one. If you have an iCloud backup on the Mac, restore it from Settings › System › Backup. The section below, What no message can change, explains the rest.